ca99 Terms & Conditions
Bangladesh Players — Please Read

1. General Terms

1.1 About ca99

ca99 is an online casino and sports betting platform operating at ca99.bet, providing Bangladesh players with access to live dealer casino games, slot titles, crash games, and cricket betting markets including BPL, IPL, T20 World Cup, and international ICC tournaments. ca99 operates as a safe and reliable platform using SSL encryption across all services and certified random number generation across all casino products.

1.2 Acceptance of Terms

These Terms & Conditions ("Terms") apply to all users of the ca99 platform. By completing the registration process, making a deposit, or placing a bet, you confirm that you have read this document in its entirety, that you are at least 18 years of age, that you are not located in a jurisdiction where online gambling is prohibited, and that you agree to be bound by these Terms as a condition of using the ca99 platform.

1.3 Amendments

ca99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, ca99 will display a notice on the platform and update the "Last Updated" date shown in this document. Continued use of the ca99 platform after the effective date of any change constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically.

1.4 Governing Language

These Terms are written and shall be interpreted in English. In the event of any inconsistency or ambiguity, the English-language version of these Terms shall prevail.

2. Account Registration

2.1 Eligibility

To register a ca99 account you must:

• Be at least 18 years of age at the time of registration;
• Be a resident of Bangladesh or otherwise legally permitted to access online gambling services;
• Not already hold an active or suspended ca99 account under your identity;
• Not be a self-excluded player who has requested a block on new account registration.

ca99 reserves the right to request proof of age and identity at any stage of registration or account use. Accounts that cannot satisfy age verification requirements will be closed and any remaining balance in the account returned, net of any bonus funds that have not met wagering requirements.

2.2 One Account Per Player

Each player is permitted to hold exactly one ca99 account. Registering or operating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. ca99 uses technical and manual verification methods to detect duplicate accounts. In confirmed cases, all duplicate accounts will be closed and any associated balances will be reviewed before release.

2.3 Accuracy of Registration Information

You must provide accurate, complete, and current information when registering your ca99 account. This includes your full legal name, date of birth, residential address in Bangladesh, and the mobile number associated with your bKash, Nagad, or Rocket account. Providing false, misleading, or incomplete information is a material breach of these Terms and will result in account suspension pending investigation, which may lead to permanent closure.

2.4 Account Security

You are responsible for maintaining the confidentiality of your ca99 login credentials. You must not share your password with any third party. If you suspect that your account has been accessed without your authorisation, you must notify ca99 customer support immediately at [email protected]. ca99 will not be liable for any losses arising from unauthorised account access where the player has failed to take reasonable steps to protect their login credentials.

2.5 Know Your Customer (KYC)

ca99 operates a Know Your Customer (KYC) verification process to confirm the identity and payment method ownership of registered players. KYC may be triggered at registration, at the time of the first withdrawal request, or at any point during normal account operation at ca99's discretion. Required documents typically include a government-issued photo ID (National ID card, passport, or driving licence) and proof of ownership of the payment method used for deposits. Accounts that do not complete KYC within the requested timeframe may have withdrawal requests placed on hold until verification is satisfied.

3. Deposits & Withdrawals

3.1 Accepted Payment Methods

ca99 accepts deposits and processes withdrawals via the following Bangladesh payment methods: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. Card payments via Visa and Mastercard through participating Bangladesh banks including BRAC Bank, City Bank, and Dutch-Bangla Bank are also accepted where available. All transactions are denominated in Bangladeshi Taka (৳).

3.2 Minimum and Maximum Transactions

• Minimum deposit: ৳200 via MFS methods (bKash, Nagad, Rocket, Upay).
• Minimum withdrawal: ৳500 via MFS methods.
• Maximum single withdrawal: Subject to the limits communicated in your account dashboard and may vary based on your account tier and verification status.
• Daily withdrawal limit: Displayed within your ca99 account under payment settings. Players may request a limit review by contacting support.

3.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, or Upay are typically credited to your ca99 wallet within 1 to 3 minutes of a confirmed MFS transfer. If a deposit does not appear in your ca99 wallet within 10 minutes, contact ca99 customer support with your MFS transaction reference number. ca99 is not responsible for delays caused by the MFS provider's processing infrastructure.

3.4 Withdrawal Processing

Withdrawal requests submitted to ca99 are reviewed by the payments team and, for players who have completed KYC verification, are typically processed within 15 to 60 minutes during operational hours. Withdrawal requests submitted outside operational hours will be queued and processed as soon as the payments team resumes. ca99 does not charge fees on standard MFS withdrawals; however, the MFS provider may apply their own transaction charges, which are outside ca99's control.

3.5 Withdrawal Conditions

To make a successful withdrawal from ca99, the following conditions must be met:

• Your account must be fully verified (KYC complete);
• Your withdrawal destination (bKash or Nagad number) must match the payment method used for deposits, unless an exception has been formally approved by the ca99 payments team;
• Any active bonus balance must have met its associated wagering requirement in full before the bonus-derived funds can be withdrawn;
• There must be no outstanding security review or fraud investigation on your account.

3.6 Currency

All ca99 account balances, bets, winnings, deposits, and withdrawals are denominated exclusively in Bangladeshi Taka (৳). ca99 does not operate multi-currency accounts. Players are not required to perform any currency conversion when using the ca99 platform.

4. Bonuses & Promotions

4.1 Bonus Eligibility

Promotional offers published on the ca99 platform are available to eligible registered players unless the specific promotion terms state otherwise. ca99 reserves the right to exclude any player from any promotion at its sole discretion, including in cases where the player has previously been found to have abused bonus offers.

4.2 Wagering Requirements

All bonuses issued by ca99 — including welcome bonuses, reload bonuses, free spins credits, and cashback offers — are subject to wagering requirements. The applicable wagering multiplier and eligible games for each bonus are stated in the specific promotion terms. Unless stated otherwise in the promotion terms, bonus funds must be wagered the specified number of times before any withdrawal of bonus-derived winnings is permitted. Real money balances are wagered first; bonus balances are wagered once the real money balance is exhausted.

4.3 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited: registering multiple accounts to claim multiple welcome bonuses; systematically placing bets on all outcomes of a market to clear wagering requirements without meaningful risk (known as bonus arbitrage); using automated scripts to generate bonus wager volume; and any other activity where the primary purpose is bonus extraction rather than genuine entertainment. ca99 reserves the right to void bonus funds, cancel pending withdrawals, and permanently close accounts in confirmed cases of bonus abuse.

4.4 Promotional Variation

ca99 runs seasonal promotions during Bangladesh Premier League (BPL) season, Eid celebrations, Pohela Boishakh (Bengali New Year), Victory Day (16 December), and Independence Day (26 March). The terms of each seasonal promotion are published separately and supplement these general bonus terms. In cases of conflict between general bonus terms and specific promotion terms, the specific promotion terms take precedence.

4.5 Bonus Expiry

All bonus offers carry an expiry period, stated in the specific promotion terms. Bonus funds that have not been wagered before the expiry date will be forfeited automatically. Expired bonuses cannot be reinstated. It is the player's responsibility to monitor the validity period of any bonus credited to their account.

5. Game Rules & Fair Play

5.1 Certified Random Number Generation

All casino games available on the ca99 platform — including slots, live dealer games, and crash games — use random number generators (RNGs) certified by independent testing laboratories. The RNG certification ensures that game outcomes are statistically random and cannot be predicted, manipulated, or influenced by ca99, the game studio, or the player. Game studios providing titles to ca99 include Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others. Each studio's titles carry their own independent certification.

5.2 Return to Player (RTP)

Every slot and casino game available at ca99 has a published theoretical Return to Player (RTP) percentage, accessible from the game's information panel within the game lobby. RTP figures represent the long-run statistical average return to the player across a large number of rounds and do not guarantee any specific outcome in any individual session.

5.3 Cricket Betting Rules

Cricket betting at ca99 is governed by the specific cricket betting rules published in the Sports Betting Rules section of the ca99 platform. These rules address abandoned matches, weather interruptions, Duckworth-Lewis-Stern (DLS) method outcomes, player withdrawal before match start, and other cricket-specific scenarios. In the absence of a specific rule for an unusual situation, ca99's trading team will make a ruling based on industry standard practice and the principle of fair play.

5.4 Void Bets

ca99 reserves the right to void any bet placed as a result of a technical error, incorrectly displayed odds, a software malfunction, or a data feed error. In the event of a bet void, the stake will be returned to the player's ca99 wallet. ca99 is not obligated to honour bets placed at odds that were clearly erroneous (known as "palpable errors").

5.5 Malfunctions

In the event of a game or system malfunction during a live casino session or slot game, the round will be treated as void if it cannot be completed as normal. Stakes will be returned. ca99 will not pay out winnings generated during confirmed system malfunctions. Players who experience a game malfunction should contact ca99 support immediately with the game session ID.

6. User Obligations

6.1 Lawful Use Only

You agree to use the ca99 platform for lawful entertainment purposes only. You must not use ca99 for any activity that violates applicable Bangladesh laws or regulations, including but not limited to money laundering, fraud, tax evasion, or financing of illegal activities.

6.2 Prohibited Activities

The following activities are strictly prohibited on the ca99 platform:

• Operating or participating in any form of match-fixing, including placing bets based on insider information about pre-determined sporting outcomes;
• Using VPN, proxy, or IP-masking tools to circumvent geographic restrictions or disguise your location;
• Using automated betting scripts, bots, or artificial intelligence tools to place bets without manual human input;
• Engaging in collusion with other players to gain an unfair advantage in multiplayer games or tournaments;
• Attempting to access, probe, or modify any part of the ca99 technical infrastructure, including databases, APIs, or game servers;
• Initiating fraudulent payment chargebacks through your bKash, Nagad, or bank provider after receiving services from ca99;
• Registering under a false identity, using another person's payment method without their explicit consent, or impersonating another ca99 player.

6.3 Player Responsibility

You are solely responsible for all activity conducted through your ca99 account, including any bets placed and any transactions processed. If you believe that your account has been compromised, you must notify ca99 immediately. ca99 will not be liable for losses that occur due to your failure to maintain appropriate security over your account credentials.

7. Account Suspension & Closure

7.1 Suspension by ca99

ca99 reserves the right to suspend any player account, with or without prior notice, where ca99 has reasonable grounds to believe that:

• The account holder is under 18 years of age;
• Registration information provided is false or incomplete;
• The account is being used in violation of these Terms;
• There is evidence of bonus abuse, fraud, or money laundering activity;
• A security review has been triggered by unusual account activity;
• A third party has made a credible claim against the account.

During a suspension, access to the account — including deposits, withdrawals, and gameplay — will be restricted pending investigation. ca99 will endeavour to resolve suspensions promptly and will communicate the outcome to the player via the email address registered on the account.

7.2 Permanent Closure by ca99

In cases where a suspension investigation confirms a material breach of these Terms, ca99 may permanently close the account. In cases of confirmed fraud or money laundering, funds held in the account may be withheld pending further review and, where required by applicable law, reported to the relevant Bangladesh authorities.

7.3 Voluntary Account Closure

Players who wish to close their ca99 account voluntarily may do so by contacting ca99 customer support. Before closure, any real money balance remaining in the account that is not subject to an active bonus wagering requirement will be returned to the player's registered payment method. Accounts with an active self-exclusion cannot be reopened during the exclusion period.

7.4 Dormant Accounts

An account is classified as dormant if there has been no login activity for a continuous period of 12 months. ca99 will notify the player at their registered email address before applying any dormant account administration fee. Details of the dormant account policy, including any applicable fees, are available from ca99 customer support.

8. Responsible Gaming

8.1 18+ Policy

ca99 is an adults-only platform. Players must be 18 years of age or older to register an account or place any bet. ca99 conducts age verification checks and may request identity documentation to confirm a player's age at any point. Accounts confirmed to belong to players under 18 will be closed immediately and any winnings will be forfeited.

8.2 Player Protection Tools

ca99 provides the following responsible gaming tools to all registered players, accessible from within the account settings area:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your ca99 wallet. Limit reductions take effect immediately; limit increases require a 24-hour review period.
• Session Time Reminders: Configure a notification to remind you how long you have been logged in and actively playing.
• Cool-Off Period: Temporarily suspend your account from deposits and betting for 24 hours, 7 days, or 30 days while preserving your balance.
• Self-Exclusion: Request a full account block for a period ranging from 6 months to permanent closure. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

8.3 Seeking Help

If you believe that gambling is negatively affecting your finances, relationships, mental health, or daily functioning, ca99 strongly encourages you to use the responsible gaming tools described above and to seek independent support. ca99 customer support is available 24 hours a day and can assist you in activating any responsible gaming tool immediately, without judgment. For additional information, visit the Responsible Gaming page on the ca99 platform.

8.4 Limitation of Liability

ca99 provides the ca99 platform on an "as is" and "as available" basis. To the maximum extent permitted under applicable law, ca99 disclaims all warranties, express or implied, regarding the platform's availability, accuracy, fitness for a particular purpose, or freedom from errors. ca99's total liability to any player in connection with use of the platform shall not exceed the net deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.