ca99 Responsible Gaming
Play Smart. Stay in Control.

1. The 18+ Age Policy at ca99

During the registration process, all applicants must confirm that they are 18 years of age or older by ticking an explicit declaration checkbox. Accounts are then subject to identity and age verification as part of our KYC (Know Your Customer) process. Players will be asked to provide a copy of their Bangladesh National Identity Card (NID) or passport to confirm their date of birth. Until verification is complete, deposit limits may be applied and withdrawal requests will be held pending KYC clearance.

Protecting Minors at Home

If you share a computer, tablet, or mobile phone with children or young people, ca99 strongly recommends the following precautions:

• Always log out of your ca99 account when you have finished your session, particularly on shared or family devices;
• Never save your ca99 username or password in a shared browser profile;
• Use parental control software to restrict access to gambling websites on devices used by minors;
• Talk openly with young people at home about the risks associated with gambling.

If you suspect that a minor has accessed a ca99 account — including your own — contact our support team immediately at [email protected] so the account can be secured and investigated.

2. Recognising the Signs of Problem Gambling

Problem gambling develops gradually. Many players who develop a gambling problem do not realise it until significant harm has already occurred. Being aware of the early warning signs is the first step toward getting help. ca99 encourages all players to review the following list honestly and regularly.

Experiencing one or more of these signs does not mean you have a severe gambling problem — but it does mean it is time to take action. Even if you feel your gambling is still under control, using the protection tools below to set boundaries now is a smart and proactive step.

3. Player Protection Tools Overview

ca99 provides a comprehensive set of responsible gaming tools that are accessible directly from the "Responsible Gaming" section of your account settings. All tools are self-service and take effect in real time unless otherwise stated. There is no charge for using any responsible gaming tool, and using them will never result in any negative action toward your account.

4. Deposit Limits and Loss Limits

4.1 Deposit Limits

A deposit limit caps the total amount you can add to your ca99 account within a defined period. You may set limits across three timeframes:

• Daily deposit limit: The maximum total deposits allowed within any single calendar day (Bangladesh Standard Time, UTC+6);
• Weekly deposit limit: The maximum total deposits allowed within a rolling 7-day window;
• Monthly deposit limit: The maximum total deposits allowed within a calendar month.

You may set one, two, or all three limits simultaneously. If your deposits in any period reach the cap, further deposit attempts will be declined automatically until the period resets. Limits apply to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — in aggregate, not per method.

4.2 Reducing vs. Increasing Limits

Reducing a deposit limit takes effect immediately — as soon as you confirm the change in your account settings. This is an intentional design choice: if you decide you need to spend less, that decision is respected instantly.

Increasing a deposit limit, by contrast, is subject to a mandatory 7-day cooling-off period. The increase will not take effect until 7 full days have passed from the time you submitted the request. This delay gives you the opportunity to reconsider a decision that may have been made impulsively during or after a gambling session.

4.3 Loss Limits

In addition to deposit limits, ca99 offers loss limits that cap your net gambling losses within a defined period. A loss limit differs from a deposit limit in that it tracks your net wagering outcome rather than the amount deposited. For example, if you set a daily loss limit of ৳2,000, your account will be suspended for the remainder of the day once your net losses reach that figure, even if you still have funds available in your wallet. Loss limits are available in the same three timeframes as deposit limits.

5. Self-Exclusion

5.1 How to Self-Exclude

Self-exclusion can be initiated in two ways:

• Via account settings: Log in to your ca99 account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, choose your duration, and confirm. The exclusion takes effect within 5 minutes of confirmation.
• Via support: If you are unable to access your account or prefer not to navigate the settings, email [email protected] with the subject line "Self-Exclusion Request" and your registered email address. Our team will process the exclusion within 1 hour and confirm by email.

5.2 Lifting Self-Exclusion

For exclusions of 1 month, 3 months, 6 months, or 1 year, the account will automatically become eligible for reactivation after the full exclusion period has elapsed. At that point, you must contact support to request reactivation — accounts do not reopen automatically. Before reactivation, our team will conduct a brief check-in to confirm you are in a healthy position to return to gambling.

Permanent self-exclusion cannot be reversed. If you have selected permanent exclusion, ca99 will not reopen your account under any circumstances. This option is designed for players who have made a firm, considered decision to stop gambling permanently.

6. Time-Out and Cool-Off Periods

6.1 Session Time Limits

A session time limit restricts the amount of continuous time you can spend on the ca99 platform in a single login session. You can set your session time limit to 30 minutes, 1 hour, 2 hours, or a custom duration of your choice. When your session time is reached, you will be shown a notification and automatically logged out. You may log back in after a short mandatory break interval that you set alongside the session limit.

Session time limits are particularly useful for preventing the "time distortion" effect that can occur during live dealer games, cricket betting, and slot sessions — where hours can pass without you realising it. Many experienced players in Bangladesh use a 2-hour session limit as a default and find it helps them maintain a healthy perspective on their gambling.

6.2 Cool-Off Periods

A cool-off period is a short-term account suspension for players who need a break but are not ready to commit to full self-exclusion. Cool-off options at ca99 are:

• 24 hours — a one-day break, ideal if you have had a frustrating or emotional session;
• 48 hours — a two-day reset;
• 7 days — a full week away from the platform.

During a cool-off period, your account is suspended and you will not receive any promotional communications from ca99. The cool-off period cannot be shortened once activated. After it expires, your account automatically reopens and you will need to log in again to resume play.

6.3 Reality Checks

ca99 can be configured to display a "reality check" pop-up at regular intervals during your session. The reality check shows you how long you have been playing in the current session, your net win or loss for the session, and prompts you to decide whether to continue or log out. Reality checks can be set to display every 15, 30, or 60 minutes and are available in the Responsible Gaming section of your account settings.

7. Support and Resources

If you feel that gambling is becoming a problem for you or someone you know, reaching out for help is the right thing to do. ca99 encourages all players in Bangladesh who feel concerned about their gambling to seek support. Speaking to someone who understands gambling-related harm can make a significant difference.

7.1 ca99 Player Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. All conversations about gambling-related concerns are handled with complete confidentiality. To reach us:

• Email: [email protected] — use the subject line "Responsible Gaming Support" so your message is routed directly to the appropriate team;
• Response time: We aim to respond to all responsible gaming enquiries within 2 hours, regardless of the time of day or night.

7.2 Talking to Someone You Trust

Sometimes, the most helpful first step is simply telling a trusted friend or family member that you are concerned about your gambling. You do not need to have a "severe" problem to have this conversation — if gambling is causing you any level of stress, sharing that with someone who cares about you is a positive and courageous act. People who have support from their social network tend to recover from problem gambling more successfully than those who try to address it alone.

7.3 Guidance for Friends and Family

If you are worried that someone close to you — a family member, friend, or colleague — may have a gambling problem, there are constructive ways to help. Avoid confrontational or accusatory language; instead, approach the conversation with genuine concern and curiosity. Let them know you have noticed changes in their behaviour and that you are there to support them, not to judge. Offering to help them explore the responsible gaming tools on their ca99 account, or to accompany them in seeking external support, can make a real difference.

8. Our Commitment to Responsible Gaming

ca99 is built on the belief that a sustainable, trustworthy gambling platform must put player welfare at the centre of everything it does. We recognise that we operate in a market — Bangladesh — where gambling-related harm can have a significant impact on individuals, families, and communities. That responsibility shapes every product decision we make at ca99.

Our responsible gaming programme is not a box-ticking exercise. The tools described on this page — deposit limits, loss limits, session timers, cool-off periods, self-exclusion, and 24/7 human support — are core features of the ca99 platform, not afterthoughts. We invest continuously in improving these tools based on feedback from players and developments in responsible gaming best practice internationally.

8.1 Staff Training

All ca99 customer support staff receive dedicated responsible gaming training before they handle any player communication. This training covers the signs of problem gambling, how to respond to a player who may be in distress, the correct process for activating player protection tools on behalf of a player, and escalation procedures for cases requiring specialist attention. We believe that a well-trained human response is just as important as a well-designed technical tool.

8.2 Proactive Monitoring

ca99 monitors player activity for patterns that may indicate gambling-related harm, including rapidly escalating bet sizes, repeated failed deposit attempts at the limit threshold, unusual session lengths, and high chasing behaviour following large losses. When our system flags these patterns, a member of our responsible gaming team will proactively reach out to the player concerned to check in and offer support. This outreach is supportive, not punitive — we simply want to ensure every ca99 player is gambling safely.

8.3 Fair Play Commitment

ca99 is committed to offering only certified, fair-play games from reputable studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. All game outcomes are determined by certified random number generators (RNGs), and all live dealer games are operated by trained dealers under standardised casino rules. ca99 does not manipulate game outcomes and does not make false claims about winning probabilities or expected returns. Transparent odds and fair games are the foundation of responsible gambling — and the foundation of ca99.